Version: 1.0
Last updated: 16-02-2026

1. Company Details

Fenix 3D is a sister company of CW Development.

Fenix 3D
Zoutwinningsweg 31H
7554 RP Hengelo
The Netherlands

Phone: 06 38942520
E-mail: contact@fenix3d.eu

Chamber of Commerce: 84069430
VAT: NL863084643B01

2. Applicability

1. These terms and conditions apply to every offer, quotation and agreement between Fenix 3D and a customer, unless agreed otherwise in writing.

2. By placing an order or purchasing a service through the website, the customer agrees to these terms and conditions.

3. Deviations from these terms are only valid if confirmed in writing by Fenix 3D.

4. If one or more provisions in these terms prove to be invalid, the remaining provisions will remain fully in force.

3. Offers and Agreements

1. All offers and prices on Fenix3D.eu are non-binding, unless expressly stated otherwise.

2. An agreement is formed when the customer places an order and Fenix 3D confirms that order by email, or when the order is processed.

3. Fenix 3D reserves the right to refuse orders, for example in the case of incorrect information or suspected misuse.

4. Prices and Payments

1. All prices on the website are in euros and include VAT, unless stated otherwise.

2. Payment must be made using the payment methods offered in the webshop.

3. Fenix 3D is entitled to change prices. Price changes do not affect orders that have already been placed.

4. For services or custom work, Fenix 3D may require a deposit.

5. Delivery and Performance

1. Fenix 3D will process and ship orders carefully.

2. Delivery times are indicative. Exceeding a delivery time does not entitle the customer to compensation.

3. Delivery takes place at the address provided by the customer. The customer is responsible for providing a correct delivery address.

4. If a product is temporarily unavailable, the customer will be informed as soon as possible.

6. 3D Prints, Custom Work and Personalized Products

1. Different conditions apply to products that are produced specifically for the customer, such as 3D prints on request, personalized products or custom work.

2. For custom products, the right of withdrawal is excluded in most cases (see Article 9).

3. The customer is responsible for providing correct files, dimensions, requirements and instructions.

4. Minor deviations in color, material structure or finish may occur and fall within normal tolerances.

5. If Fenix 3D must apply specific settings and orientations at the customer’s request, responsibility for a successful print lies with the purchaser.

6. Fenix 3D reserves the right to refuse assignments if parts do not comply with Dutch and/or European legislation.

7. Shipping and Risk

1. Once the order has been shipped, the risk of loss or damage passes to the customer, unless the law provides otherwise.

2. Fenix 3D packages products carefully. Damage upon delivery must be reported as soon as possible.

8. Warranty and Conformity

1. Fenix 3D warrants that products comply with the agreement and the customer’s reasonable expectations.

2. Warranty does not apply in the event of:

   • damage caused by improper use

   • wear and tear from normal use

   • damage caused by assembly errors by the customer

   • damage caused by external causes (drops, heat, moisture, etc.)

3. In the event of defects, the customer must contact contact@fenix3d.eu within 7 days of discovery.

9. Right of Withdrawal (Returns) – Consumers

1. When purchasing standard products, consumers have the right to withdraw within 14 days after receipt, without giving a reason.

2. Within 14 days after withdrawal, the product must be returned.

3. Return shipping costs are borne by the customer, unless otherwise agreed.

4. Products must be returned unused and in their original condition (where possible).

Exception to the Right of Withdrawal

The right of withdrawal is excluded for:

• personalized products

• custom products

• products produced specifically at the customer’s request

• digital products after delivery, if applicable

10. Cancelling Orders

1. Orders can be cancelled as long as they have not yet been processed or produced.

2. For custom/3D print assignments, cancellation after production has started may result in (partial) costs.

11. Liability

1. Fenix 3D is not liable for indirect damage, such as consequential damage, lost profit or loss of data.

2. Fenix 3D’s liability is in all cases limited to the amount of the relevant order.

3. Fenix 3D is not liable for damage caused by improper use of the product.

12. Intellectual Property

1. All texts, images, designs and content on Fenix3D.eu are the property of Fenix 3D or its licensors and may not be used without permission.

2. If the customer supplies files or designs for production, the customer declares that they have the rights to use them.

3. Fenix 3D is not responsible for third-party claims arising from copyright infringement caused by customer files.

13. Complaints

1. Complaints about products or services must be reported as soon as possible via contact@fenix3d.eu.

2. Fenix 3D aims to respond within 5 business days.

3. Complaints do not suspend the payment obligation.

14. Privacy and Cookies

1. Fenix 3D processes personal data in accordance with the privacy and cookie statement on Fenix3D.eu.

2. For more information about cookies, tracking and data processing, please refer to the cookie statement.

15. Force Majeure

1. In the event of force majeure (such as outages, transport problems, pandemics, power failures, supplier delays, etc.), Fenix 3D has the right to temporarily suspend or terminate the agreement.

2. In that case, the customer is not entitled to compensation.

16. Applicable Law and Disputes

1. Dutch law applies to all agreements.

2. Disputes will preferably be resolved by consultation.

3. If a dispute cannot be resolved by consultation, it will be submitted to the competent court in the Netherlands.

Contact

For questions about these terms, you can contact:

Fenix 3D
E-mail: contact@fenix3d.eu
Phone: 06 38942520